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Congratulations to this year's finalists! This year’s gala recognized individuals in our industry who were finalists for the 2020 Diamond Service Awards, which made the evening even more special by honoring their perseverance and unwavering commitment to outstanding hospitality!

About the Diamond Service Awards
As a salute to outstanding employees in the Bloomington tourism, hospitality and retail industries, the Bloomington Convention & Visitors Bureau created the Bloomington Diamond Service Awards. This event honors and recognizes fifteen exceptional individuals on the front lines of hospitality who contribute to Bloomington’s success as a friendly, world-class destination. A special Spirit of Hospitality award honors an individual or company who has made a significant contribution to the travel industry. This award embodies the spirit of commitment to the success and future of Minnesota and Bloomington as a world-class visitor destination.

Download the 2020 Recipient Program
Download Event Images
Note that additional event images will be added in the near future.

24th ANNUAL DIAMOND SERVICE AWARDS SPONSORS

Platinum Sponsors
Mall of America®
AVEX
DoubleTree by Hilton Hotel Bloomington - Minneapolis South
edgPRODUCTIONS
Greenspring Media Group
Nickelodeon Universe®

Gala Sponsor
Crayola Experience
FlyOver America
SEA LIFE at Mall of America
US Foods

Diamond Sponsors
AC Hotel Bloomington Mall of America
Chick Fil A
Element Bloomington Mall of America
Moose Mountain Adventure Golf
SNA Event Productions
Sons of Norway
TownePlace Suites Minneapolis Mall of America

Contributing Sponsors
Best Western Hotels
Bix Produce
JW Marriott Minneapolis Mall of America
Renaissance Minneapolis Bloomington Hotel
The Fair on 4

Beverage Sponsors
Johnson Brothers

  • us foods

    2020 Spirit of Hospitality

    US Foods

    Congratulations to US Foods, the recipient of this year’s Spirit of Hospitality Award, presented annually to an individual or company who has made a significant contribution to the travel and hospitality industry.

  • dsa 2022 hof freid

    2020 Hospitality Hall of Fame

    Dawn Freid • Lobby Attendant • Sheraton Bloomington Hotel • 42 years of service

    Dawn has devoted her entire career to being a Bloomington ambassador. Her customer service extends beyond her desk: After getting to know the guests, she will frequently pass on ideas about how to personalize their stay to staff. She can always be counted on to help her coworkers, and under her eye, the front lobby’s service and cleanliness are kept to the highest standards.

  • dsa 2022 hof sarff

    2020 Hospitality Hall of Fame

    Kathy Sarff, Restaurant Server • DoubleTree Bloomington South • 40 years of service

    As one coworker says, it is always like a family reunion when Kathy is working, even if it’s the first time that she meets her guests. Her nurturing and calming presence makes people ask to specifically be in her section, and even if the restaurant is busy, she never misses a beat. During Kathy’s tenure, the hotel and restaurant have undergone many changes, but she can always be counted on for her excellent service.

  • dsa 2022 hof phillips

    2020 Hospitality Hall of Fame

    Barbara Phillips, Room Attendant • Sheraton Bloomington Hotel • 37 years of service

    In Sheraton Bloomington Hotel’s guest rooms, Barb has been a model employee and a friendly face—an embodiment of not only “Minnesota Nice” but also of Bloomington’s hospitality. As one coworker says, her warm smile and wonderful laugh instantly put people at ease, and she won’t stop until she can figure out how to best make her guests feel at home.

  • dsa 2022 hof elder

    2020 Hospitality Hall of Fame

    Michael "Mick" Elder, Lead Engineer • DoubleTree Bloomington South • 32 years of service

    Throughout Mick’s roles at this location, he has remained steadfast in his loyalty and dedication to the hotel. As lead engineer, he is completely supportive of his maintenance team and the other teams at the DoubleTree, and he is considered the expert on the laundry machines’ maintenance and repair. On top of everything else, Mick also makes time to complete the hotel projects that otherwise would be relegated to the backburner.

  • dsa 2022 hof starr

    2020 Hospitality Hall of Fame

    Tairie Starr • Lead Wedding Coordinator • Chapel of Love • 26 years of service

    Besides being the lead wedding coordinator and officiant at the Chapel of Love, Tairie ensures that everyone—whether it is a couple looking to get married, a curious tourist or a retail customer—has a good time during their visit. Her enthusiasm never wanes, and she makes people instantly comfortable with her professional, upbeat personality and her sincere desire to listen to what they want.

  • dsa 2022

    Best Bartender

    Stephanie Luoma • AC Hotel Bloomington

    FINALISTS: Brian Petersen • Hilton Garden Inn Mall of America, Drew White • Hard Rock Cafe, Ruthie Bisek • Hyatt Regency Bloomington, Janet Jones • Embassy Suites Bloomington

  • dsa 2022

    Best Bus / Dishwasher

    Mohammed Iniath • Radisson Blu Mall of America

    FINALISTS: Emilcar Emile • DoubleTree Bloomington South, Gustavo Reyes Acosta • Marriott Minneapolis Airport, Carl Nimis • Rainforest Cafe, Leopoldo Rojas Cardenas • Hyatt Regency Bloomington

  • dsa 2022

    Best Engineer / Maintenance Personnel

    Ricardo Acosta • Hampton Inn Bloomington West

    FINALISTS: Robert Alt • Renaissance Bloomington Hotel, Ryan Foyt • SEA LIFE at Mall of America, David McDowell • Hilton Minneapolis/Bloomington, Martin Ramirez Robles • Hilton Minneapolis/St. Paul Airport

  • dsa 2022

    Best Food Production Personnel

    Maria Gutierrez Barraza • DoubleTree Bloomington South

    FINALISTS: Larry Bergum • Radisson Blu Mall of America, Carl Robinson • Best Western Plus Bloomington, Emma Soriao • AC Hotel Bloomington

  • dsa 2022

    Best Guest Relations Personnel

    Matt Burosh • Renaissance Bloomington Hotel

    FINALISTS: Kim Keeley • SEA LIFE at Mall of America, Krystal Wannebo • Hard Rock Cafe, Natalie Rae Wass • Mall of America, Mary Dimalanta • Hyatt Regency Bloomington

  • dsa 2022

    Best Hospitality Administration

    Tony Roscoe • Nickelodeon Universe

    FINALISTS: Abbie Allison • DoubleTree Bloomington South, Jordan Jiskra • Radisson Blu Mall of America, Tommy Martin • Nickelodeon Universe, Hayley Rieger• Hilton Minneapolis/Bloomington

  • dsa 2022

    Best Hotel Guest Services (Full Service)

    LaTrice Abram • Embassy Suites Bloomington

    FINALISTS: Prentice Cobbins • Hilton Minneapolis/St. Paul Airport, Alecia Knight • Marriott Minneapolis Airport, Pollie Roque • Hyatt Regency Bloomington, Ebony Evans • Best Western Plus Bloomington

  • dsa 2022

    Best Hotel Guest Services (Limited Service)

    Paris Magee • Hampton Inn Bloomington West

    FINALISTS: Andrew Geddes • Holiday Inn Express Bloomington West, Matthews Mejia • AC Hotel Bloomington, Bailey Miracle • Courtyard Bloomington by Mall of America, Rhoda Randle • Homewood Suites

  • dsa 2022

    Best Housekeeping Personnel (Full Service)

    Martha Leal • Sheraton Bloomington Hotel

    FINALISTS: Phuong Lam • Hilton Minneapolis/Bloomington, Angela McCray • Embassy Suites Bloomington, Aida Portillo • Hilton Minneapolis/Bloomington, Regi Shamku • Embassy Suites Airport

  • dsa 2022

    Best Housekeeping Personnel (Limited Service)

    Liz Hawkins • Hilton Garden Inn Bloomington

    FINALISTS: Patricia Mitchell • Hampton Inn Bloomington West, Maria Montano • TownePlace Suite Mall of America, Carrie Poepping • Country Inn & Suites Bloomington, Alonso Rodriquez Carbrera • Best Western Plus Bloomington, Margarita Vergara • Country Inn & Suites at Mall of America

  • dsa 2022

    Best Retail Personnel

    Arthur Tanksley • Great Wolf Lodge

    FINALISTS: Victory Cox • SEA LIFE at Mall of America, James Graf • Disney Store, Eboni Washington • Crayola Experience

  • dsa 2022

    Best Banquet / Catering Personnel (Tie)

    Cindy Lambert • Marriott Minneapolis Airport

    FINALISTS: Ramsey Ferguson • Hilton Minneapolis/Bloomington, Guillermo Zamitiz • Sheraton Bloomington Hotel, Becky Bruestle • Embassy Suites Bloomington

  • dsa 2022

    Best Banquet / Catering Personnel (Tie)

    Bonnie Nagle • Crowne Plaza AiRE

    FINALISTS: Ramsey Ferguson • Hilton Minneapolis/Bloomington, Guillermo Zamitiz • Sheraton Bloomington Hotel, Becky Bruestle • Embassy Suites Bloomington

  • dsa 2022

    Best Restaurant Personnel

    Cassy Junk • Cowboy Jacks - Southtown

    FINALISTS: Berenice Horst • Hilton Minneapolis/Bloomington, Elvira Lopez • Embassy Suites Bloomington, Lorena Magana • Hazelwood Food and Drink, Emma Sobaski • Jimmy Buffett's Margaritaville

  • dsa 2022

    Best Hotel Restaurant Personnel

    Ericka Campos • JW Marriott Minneapolis Mall of America

    FINALISTS: Silvia Arias • Hilton Garden Inn Mall of America, Carmela Hemze • Hilton Mineapolis/St. Paul Airport, Ashley Tarter • Courtyard Bloomington by Mall of America, Giovanne Campos • Marriott Minneapolis Airport

  • dsa 2022

    Best Transportation Personnel

    Chandler Murray • Hilton Minneapolis/St. Paul Airport

    FINALISTS: Raphael Brown • Holiday Inn Express Bloomington West, David Ringgold • Holiday Inn Express Bloomington West, Douglas Sloan • Renaissance Bloomington Hotel, Isaiah Parteh • Marriott Minneapolis Airport