It's that time of year again when managers reflect on a great year and recognize outstanding employees who helped make 2017 a success! The Diamond Service Awards is the perfect event to reward your employees to a night of recognition for their dedication and outstanding customer service.

Purchase DSA Tickets Now!

This year's awards gala will be held at 5:30 p.m. on Sunday, March 18 at the DoubleTree by Hilton Bloomington-Minneapolis South.

Please direct all your questions to Tammy Barnum at 952-278-8515 or tbarnum@bloomingtonmn.org. We are so excited to read about and celebrate your outstanding team members!


View Last Year's DSA Video
View Last Year's DSA Winners Brochure


Become a Sponsor

22nd ANNUAL DIAMOND SERVICE AWARDS SPONSORS

Platinum Sponsors
Mall of America®
AVEX
COLOURS Marketing + Design
DoubleTree by Hilton Hotel Bloomington - Minneapolis South
edgPRODUCTIONS
FlyOver America
Greenspring Media Group

Gala Sponsor
Nickelodeon Universe®
Gameworks
SEA LIFE® Minnesota Aquarium
US Foods

Diamond Sponsors
Condor
Embassy Suites by Hilton Bloomington/Minneapolis
Sons of Norway

Contributing Sponsors
AC Hotel Bloomington Mall of America
Bix Produce
Best Western Hotels
Great Wolf Lodge
Hilton Minneapolis / St. Paul Airport Mall of America
JW Marriott Minneapolis Mall of America
New French Bakery
Renaissance Minneapolis Bloomington Hotel, Opening Summer 2018
TownePlace Suites Minneapolis Mall of America

Beverage Sponsors

  • DSA Spirit of Hospitality

    2017 Spirit of Hospitality

    Bloomington Police Department

    Congratulations to the Bloomington Police Department, the recipient of this year’s Spirit of Hospitality Award, presented annually to an individual or company who has made a significant contribution to the travel and hospitality industry.

  • Jackie

    2017 Hospitality Hall of Fame

    Jackie Ploen, Human Resources Manager • Embassy Suites by Hilton Bloomington

    "Loyal" is the most common word others use to describe Jackie. She's extremely loyal to her family, friends and job. Jackie is constantly involved in work-related activities and is always ready to support the hotel. Often times, Jackie is not just participating but leading the way when it comes to organizing internal events, employee meetings, community outreach efforts and much more.

  • carrie

    2017 Hospitality Hall of Fame

    Carrie Poepping, Room Cleaning Attendant • Country Inn & Suites by Carlson, Bloomington at Mall of America

    Carrie's years of service in the hospitality industry expand beyond the 22 years that she has worked at Country Inn & Suites. Carrie has been a trusted new hire trainer and continues to help her fellow coworkers with tricks of the trade. Carrie has been a mentor and has also been instrumental in showcasing how one-on-one interpersonal engagement with our guests provides positive feedback.

  • Michele

    2017 Hospitality Hall of Fame

    Michele Robidoux, Banquet Server • DoubleTree by Hilton Hotel Bloomington Minneapolis South

    Michele serves all of her events with perfection, connecting individually with her guests and leaving them with lasting memories. She was so kind to share a fond story about the time she was a cocktail server for Bill Murray. She even shared how she attended the Ryder Cup to get an autograph of a picture they snapped together. To her surprise, he remembered her from all those years ago when he ordered a few fishbowl sized martini's from the lovely blond server in Bloomington, Minnesota.

  • Sai

    2017 Hospitality Hall of Fame

    Sai Rosser-Ichisumi, Bartender • Crowne Plaza Bloomington MSP Airport/MOA

    Sai lives in Bloomington and is very knowledgeable about the area. She encourages guests to truly see Bloomington. She knows the fun and unusual locations like the Japanese Garden, nature center and trails and also knows so much about Mall of America. She always knows the best places to go and deals for whatever guests are looking for.

  • dsa 2017

    Best Bartender

    Eden Caswell-Gapinski • Hilton Minneapolis/St. Paul Airport Mall of America

    FINALISTS: Valeria Antonova • Hard Rock Cafe, Jessica Balts • FireLake Grill House & Cocktail Bar, Matthew Peterson • Embassy Suites by Hilton Bloomington, Jessica Thorn • Hard Rock Cafe

  • dsa 2017

    Best Busser / Dishwasher

    Jeffrey Bakke • Hyatt Regency Bloomington - Minneapolis

    FINALISTS: Teyi Melenoukpo • Radisson Blu Mall of America, Abdurhmen Mhamed • JW Marriott Minneapolis Mall of America, Jose Rodriguez • Hilton Minneapolis/Bloomington, John Wright • Courtyard Bloomington by Mall of America

  • dsa 2017

    Best Engineer / Maintenance Personnel

    Juan Pablo Campos • Hilton Minneapolis/Bloomington

    FINALISTS: Sean Bowman • Country Inn & Suites by Carlson Bloomington at Mall of America, Doug Matson • Homewood Suites by Hilton Minneapolis Mall of America, An Nguyen • Hilton Minneapolis/Bloomington, Jorge Oscar Perez • Holiday Inn Express Hotel & Suites Bloomington Minneapolis Airport Area West

  • dsa 2017

    Best Food Production Personnel

    Jose Rojas • Hilton Minneapolis/Bloomington

    FINALISTS: Gabino Delgado • Hard Rock Cafe, Jason Lamm • Hilton Garden Inn Minneapolis/Bloomington, Devery Peterson • Hilton Garden Inn Minneapolis Airport Mall of America, Severiano Vasquez-Reyes • Woolley's Steakhouse

  • dsa 2017

    Best Guest Relations

    Amanda Ruch • Mall of America

    FINALISTS: Kamie Olson • Radisson Blu Mall of America, Timothy Rutherford • Mall of America, Steven Wendt • FlyOver America

  • dsa 2017

    Best Hospitality Administration

    Athena Lopez • JW Marriott Minneapolis Mall of America

    FINALISTS: Manuel Contreras Jr. • Mall of America, Jordan Hartman • Radisson Blu Mall of America, Megan Schmidt • Crayola Experience

  • dsa 2017

    Best Hospitality Administration

    Ilyssa Perez • Crayola Experience

    FINALISTS: Manuel Contreras Jr. • Mall of America, Jordan Hartman • Radisson Blu Mall of America, Megan Schmidt • Crayola Experience

  • dsa 2017

    Best Hotel Guest Services (Full Service)

    Hayley Grimmer • Sheraton Bloomington Hotel

    FINALISTS: Fiona Emma Doh • Hyatt Regency Bloomington-Minneapolis, Abdi Ran • Hilton Minneapolis/St. Paul Airport Mall of America, Joe Torres • JW Marriott Minneapolis Mall of America, Prescilla Xiong • Hyatt Regency Bloomington-Minneapolis

  • dsa 2017

    Best Hotel Guest Services (Limited Service)

    Rhoda Randle • Homewood Suites by Hilton Minneapolis Mall of America

    FINALISTS: Gloria Garner • AmericInn Hotel and Suites Bloomington West, Samantha Schirmers • Country Inn & Suites by Carlson Bloomington at Mall of America, Michael Schrufer • Home2 Suites by Hilton Minneapolis Bloomington

  • dsa 2017

    Best Housekeeping Personnel (Full Service)

    Ericka Galicia • Embassy Suites by Hilton Bloomington

    FINALISTS: David Jenkins • Embassy Suites by Hilton Bloomington, Viky Martinez • Crowne Plaza Bloomington MSP Airport/MOA, William Pinos • Hilton Minneapolis/Bloomington, Maria Stickney • Radisson Blu Mall of America

  • dsa 2017

    Best Housekeeping Personnel (Limited Service)

    Brad Jackson • Country Inn & Suites by Carlson Bloomington at Mall of America

    FINALISTS: Ignacia Martinez • Holiday Inn Express Hotel & Suites Bloomington Minneapolis Airport Area West, Carrie Poepping • Country Inn & Suites by Carlson Bloomington at Mall of America, Rohanie Sook • Homewood Suites by Hilton Minneapolis Mall of America, Margarita Vergara • Country Inn & Suites by Carlson Bloomington at Mall of America

  • dsa 2017

    Best Retail Personnel

    Hanna Smith • Hard Rock Cafe

    FINALISTS: Sosena Haile • Nickelodeon Universe, Jessica Koch • American Girl, Heather Nordby • American Girl, Claudia Ramirez • Brighton Collectibles

  • dsa 2017

    Best Banquet / Catering Personnel

    Onur Turan • Radisson Blu Mall of America

    FINALISTS: Carlos Castellanos • Embassy Suites by Hilton Bloomington, Maria Escobar • Hilton Minneapolis/St. Paul Airport Mall of America, Cindy Lambert • Minneapolis Airport Marriott, Michele Robidoux • Doubletree by Hilton Hotel Bloomington-Minneapolis South

  • DSA 2017

    Best Hotel Restaurant Personnel

    Annette Cummings • Hilton Minneapolis/Bloomington

    FINALISTS: Roberta Collins • FireLake Grill House & Cocktail Bar, Nancy Gomez • Hilton Minneapolis/Bloomington, Carmelita Stanciel • Firelake Grill House & Cocktail Bar at Radisson Blu Mall of America, Megan Tesmer • Hilton Minneapolis/St. Paul Airport Mall of America

  • dsa 2017

    Best Restaurant Personnel

    Kaleb Greene • TGI Friday's-Normandale

    FINALISTS: Rosa Abbett • Dick's Last Resort, Stacey Parenti • Hard Rock Cafe, Jenna Smith • Hard Rock Cafe, Bryce Tovsen • Dick's Last Resort

  • dsa 2017

    Best Transportation Personnel

    Jeff Eggert • Country Inn & Suites by Carlson Bloomington at Mall of America

    FINALISTS: DuWayne Gunderson • Best Western Plus Bloomington Hotel at Mall of America, Gary Klouda • Doubletree by Hilton Hotel Bloomington-Minneapolis South, Douglas Sloan • AmericInn Hotel & Suites Bloomington West

  • dsa 2017

    Best Transportation Personnel

    Benito Hernandez • Homewood Suites by Hilton Minneapolis Mall of America

    FINALISTS: DuWayne Gunderson • Best Western Plus Bloomington Hotel at Mall of America, Gary Klouda • Doubletree by Hilton Hotel Bloomington-Minneapolis South, Douglas Sloan • AmericInn Hotel & Suites Bloomington West

DSA